Loss Description
An animal became lodged in a Provo sewer line causing an 18-home sewer backup. Although several of the homes had over 24” of raw sewage fill their basements, other homes were less severely affected.
Unique Issues
Due to the sheer volume of homes, this job took a great deal of communication and coordination to ensure the homeowners and city managers were all taken care of. Several UDK competitors arrived on site to try to secure some of the work, and UDK was able to use some of the qualifying companies as subcontractors: greatly speeding up the initial emergency cleanup process. Since all companies involved were working through UDK, Provo only had one point of contact for everything they needed. It was a win/win project for everyone involved.
Job Elements
Within three hours of receiving the notification, UDK had five extraction trucks and thirty technicians on site. The crews worked until midnight and on the following day, seven trucks were on site along with 40 working technicians to complete the initial sewage cleanup and site disinfection. Most of the homes also had all restoration work, drywall, paint, and carpet replacement completed within 8 – 12 weeks of the incident.
Job Recognition
Provo is one of UDK’s Emergency Response Priority Program accounts (ERPP). Being an ERPP client enables large corporate accounts to receive first priority on all emergency service work as well as streamlining the insurance and paperwork process. Instead of working with eight to ten different companies, Provo enjoyed the convenience of working with just one point of contact for everything they needed: and that was Utah Disaster Kleenup.